Support
Lost your progress, missing a purchase or found a bug? We're happy to help.
Email us
We usually reply within a few business days.
Please include your nickname, your device model and Android version, the app version (shown in the App's settings) and a short description or screenshot of the problem.
Frequently asked questions
Do I need an account to play?
No. Every mode works offline. The App creates a guest account automatically for cloud save and online play — no email or password needed. Signing in with Google Play Games is optional.
How do I keep my progress on a new phone?
Sign in with Google Play Games and link it in the App's settings on your old phone. On the new phone, sign in with the same Play Games account: the App finds your account and restores your cloud save.
The App says my cloud save is different from this device. Which one should I keep?
This happens when you played on two devices. The App shows both versions (level, coins, high score and date) so you can keep the cloud copy or this device's copy.
I bought Remove Ads or the Premium Pass but don't have it.
Restart the App while connected to the internet, or use “Restore purchases” in the settings — purchases are restored from Google Play automatically. If it still doesn't work, email us with your nickname and the Google Play order number (it starts with “GPA.”). Refunds are handled by Google Play.
Does Remove Ads remove every ad?
It removes banner, interstitial and app-open ads. Rewarded ads (for example a free continue or bonus coins) stay available, but you only see them if you choose to.
How do I manage ad personalisation?
Where required, the App asks for your ad consent when it starts, and you can change it in the settings. You can also reset your advertising ID in your Android settings. See the Privacy Policy.
How do I delete my account and data?
In the App, open Settings and choose “Delete account” — your account, cloud save and purchase records are deleted from our server immediately. If you can't open the App, email support@maxenergic.com with the subject “Stack Tower account deletion request” and your nickname; we'll delete it within 30 days. Details are in the Privacy Policy.